Shipping
Policy
This Shipping Policy explains how FEDOT VENTURES PRIVATE LIMITED processes, dispatches, tracks and delivers Fedot Shop orders across India.
Our Delivery Approach
At FEDOT VENTURES PRIVATE LIMITED, our goal is to provide you with a smooth, fast and reliable shopping experience.
This Shipping Policy outlines how we process, dispatch and deliver your Fedot Shop orders across India.
Shipping Coverage
We deliver to most serviceable pin codes across India through trusted courier and logistics partners.
If your pin code is serviceable, available shipping options will automatically appear during checkout.
Processing Time
Once an order is placed, our team begins processing it for verification, preparation, packing and dispatch.
You will receive an email or SMS confirmation once your order has been packed and is ready for shipment.
Delivery Time
Estimated delivery timelines begin after the order has been dispatched.
For major metro city destinations.
For other city and standard service locations.
For remote, rural and extended delivery areas.
Delivery time may vary depending on courier workload, weather, strikes, public restrictions or other unforeseen delays.
Shipping Charges
Shipping charges depend on your order value, products and delivery location.
Order-Based Charges
Shipping charges may vary according to the total order value.
Location-Based Charges
Charges may differ according to destination and courier serviceability.
Free Shipping
Free shipping may be available on selected products or eligible order amounts.
Any applicable shipping charges will be displayed at checkout before payment is completed.
Order Tracking
Once your order is dispatched, tracking information may be sent through SMS or email.
The parcel is handed over to the assigned courier partner.
A shipment tracking number or link becomes available.
Courier scans reflect movement between logistics locations.
The final status is updated after successful delivery.
Tracking updates may take a few hours to appear after shipment creation.
Open Order Tracking ↗Delayed Orders
We make reasonable efforts to deliver orders within the estimated timeline. However, delays may occur because of circumstances beyond our direct control.
If your order is significantly delayed, contact our support team with the order ID and registered contact information.
Failed or Missed Delivery
If the courier is unable to reach you, it may make two to three delivery attempts.
If all delivery attempts are unsuccessful, the parcel may be returned to us by the courier partner.
In such cases, our team may contact you to discuss available re-shipment options.
Keep your registered mobile number active.
Answer courier calls related to delivery.
Ensure someone is available at the delivery address.
Address Errors
Please ensure that your delivery address, pin code and mobile number are accurate before completing checkout.
Incorrect or incomplete address
Incorrect pin code
Unreachable customer
Address changes can only be requested before the order is dispatched. Once dispatched, modification may not be possible.
We are not responsible for delayed or failed delivery caused by incorrect customer-provided information.
Damaged or Tampered Packages
If a package appears visibly damaged, opened or tampered with at the time of delivery, follow these steps.
Do Not Accept
Refuse delivery if the outer parcel appears materially damaged or opened.
Record Evidence
Record a clear parcel opening or unboxing video as supporting proof.
Contact Support
Contact the official Fedot Shop support team within 24 hours.
Keep the shipping label, outer packaging, product, invoice, photographs and video until the concern has been reviewed.
International Shipping
We currently do not offer international shipping. All Fedot Shop orders are shipped only to serviceable addresses within India.
Contact Us
For shipping, tracking or delivery-related questions, contact the official Fedot Shop support team.
FEDOT VENTURES PRIVATE LIMITED
Include your order ID, registered phone number and complete delivery concern when contacting support.
Open Support Portal ↗9:00 AM to 6:00 PM