Privacy Policy
This Privacy Policy explains how FEDOT VENTURES PRIVATE LIMITED collects, uses, stores, shares and protects personal information when customers use the Fedot Shop platform.
Welcome to Fedot Shop
Welcome to https://fedotshop.in (“Platform”), operated by FEDOT VENTURES PRIVATE LIMITED (“Company”, “we”, “our”, “us”).
We are committed to safeguarding your privacy and protecting your personal data in compliance with Indian law.
By using our Platform, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue using the Platform.
Information We Collect
We collect information that is reasonably required to operate the Platform, process purchases, provide support and protect our services.
Personal Information
As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Date of birth, where optionally provided
- Account login details
Sensitive Personal Data
Sensitive Personal Data or Information may be collected only when necessary and with your consent.
- Payment information processed through secure payment gateways
- Bank information required for eligible refunds
We do not store complete card or payment credentials. Payments are processed by third-party payment gateways in accordance with their security and regulatory obligations.
Device and Technical Data
- IP address
- Browser type
- Device information
- Cookies and session data
- Usage analytics
- Approximate location
This information assists with security, performance monitoring and improving the user experience.
Order and Transaction Data
- Order history
- Cart activity
- Wishlist items
- Payment status
- Delivery and return information
How We Use Your Information
We use customer information only for legitimate business, operational, security and legal purposes.
Process, verify and fulfil customer orders.
Share required delivery information with courier partners.
Respond to order, payment, delivery and product concerns.
Review and process eligible cancellations, returns and refunds.
Improve performance, navigation and customer experience.
Personalise content and the shopping experience where appropriate.
Send order updates, notifications and marketing communications.
Prevent fraudulent transactions, fake orders and misuse.
Meet applicable legal, tax and regulatory obligations.
Sharing of Information
We may share information only when reasonably necessary for operating the Platform, completing transactions or meeting legal obligations.
Trusted Third-Party Partners
- Courier and logistics partners
- Payment gateway providers, including PayU and Razorpay where used
- SMS and email communication providers
- Customer support tools
- Information technology and analytics service providers
These partners are expected to process information securely and only for the authorised purpose.
Legal Authorities
Information may be disclosed when required by:
- Court orders
- Government authorities
- Law enforcement agencies
- Applicable IT, tax or regulatory laws
- Fraud or security investigations
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the Platform, understand customer activity and improve content.
You may disable cookies through your browser settings. Some Platform features may not function correctly when cookies are disabled.
Data Security Measures
We use reasonable security practices intended to protect personal information against unauthorised access, misuse, alteration or disclosure.
Encrypted transmission of information through supported connections.
Information is hosted using controlled technical infrastructure.
Access to personal information is limited according to operational need.
Account access is protected through authentication controls.
Security practices may be reviewed and updated when required.
No internet-based system can be guaranteed to be completely secure. By using the Platform, you acknowledge the inherent risks associated with online transmission and storage.
Data Retention Policy
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
After the applicable retention period, information may be securely deleted or anonymised, subject to legal and operational requirements.
Your Rights Under Indian Law
Subject to applicable law and reasonable verification, you may exercise the following rights.
Access
Request information about the personal data held by us.
Correction
Request correction of incomplete or inaccurate information.
Withdrawal of Consent
Withdraw consent for marketing or specific processing activities.
Deletion
Request account deletion, subject to legal and operational exceptions.
Children’s Privacy
We do not knowingly collect personal information from individuals below 18 years of age.
If you believe that a minor has provided personal information, contact us so the information can be reviewed and, where appropriate, deleted.
Third-Party Links
The Platform may contain links to external websites or services. We are not responsible for their privacy practices, content or policies.
Users should review the privacy terms of each external website separately.
Changes to This Policy
This Privacy Policy may be updated because of:
- Changes in applicable law
- Business or operational requirements
- Security updates
- Service improvements
Revised versions will be published on this page with a new Last Updated date. Continued use of the Platform after publication constitutes acceptance of the revised policy.
Grievance Officer
As required by Rule 5(9) of the SPDI Rules 2011, privacy and data-related grievances may be directed to the following officer.
FEDOT VENTURES PRIVATE LIMITED
Floor 2nd, Block-WP, House No. 501-D, Portion Back, Keshavpuram, Wazirpur, Behind NDPL Office, Village Wazirpur, New Delhi, North West Delhi, Delhi, 110052
Complaints will be acknowledged within 48 hours.
Complaints will be resolved within 30 days as per legal requirements.
Contact Us
For questions regarding this Privacy Policy, contact the official Fedot Shop support team.