After successful order placement, an order confirmation should appear on the website and may also be sent through email or SMS using the contact information provided during checkout.

02 Where can I find my order details?

Log in to your Fedot Shop account and open My Account → Orders. The order confirmation email may also contain the order ID and purchase details.

03 Can I change an item after placing an order?

Product changes are not guaranteed after order placement. Where cancellation is still available, you may cancel the order before shipment and place a new order with the correct item.

04 Can I change my delivery address?

Address changes may be requested only before dispatch. Once the parcel has been shipped, address modification may not be possible.

05 Can Fedot Shop cancel my order?

An order may be cancelled because of payment failure, incorrect address, stock unavailability, technical problems, fraud risk or other operational reasons. Eligible prepaid amounts will be refunded according to the refund policy.

Checkout and Transactions

Payments

01 What payment methods are available?

Available payment methods may include UPI, debit card, credit card, net banking, wallets and Cash on Delivery where supported. Current options will appear at checkout.

02 What should I do when payment is deducted but the order is not confirmed?

Banks and payment gateways usually reverse failed transactions automatically within 3 to 7 working days. Rare cases may take up to 10 days. Contact support with your transaction ID if the amount is not reversed.

03 What happens if I am charged twice?

Duplicate payments will be reviewed using the order and transaction information. Once verified, the additional amount will be refunded through the applicable payment method.

04 Is Cash on Delivery available for every order?

Cash on Delivery availability depends on product, destination, order history and courier serviceability. The option will appear at checkout when available.

05 Can Cash on Delivery be restricted?

Repeated fake orders, refusal of valid parcels or misuse of the COD facility may result in restriction of future Cash on Delivery orders.

Dispatch and Delivery

Shipping

01 Where does Fedot Shop deliver?

Fedot Shop delivers to most serviceable pin codes across India. Shipping options will appear during checkout when your destination is supported.

02 How long does order processing take?

Order processing normally takes 1 to 2 working days. Processing may take longer during festivals, sales and high-volume periods.

03 What are the estimated delivery timelines?

Estimated delivery after dispatch is generally 3 to 5 working days for metro cities, 5 to 7 working days for other cities and 7 to 10 working days for remote or rural areas.

04 Are shipping charges applied?

Shipping charges may depend on the product, order value and delivery location. Applicable charges will be shown during checkout before payment.

05 Does Fedot Shop offer international shipping?

International shipping is currently unavailable. Orders are shipped only to serviceable addresses within India.

Shipment Status

Order Tracking

01 How can I track my order?

Open the Fedot Shop Order Tracking page and enter the requested order information. You may also check My Account → Orders for available tracking details.

Open Order Tracking ↗

02 Why is my tracking status not visible?

Tracking usually becomes available after dispatch. Newly created courier information may take a few hours to appear after the shipment is registered.

03 Why has the tracking status not changed?

Courier status changes depend on package scans at sorting and delivery facilities. A shipment may continue moving even when a new scan has not yet appeared.

04 What should I do when delivery is delayed?

Review the latest tracking update and allow for possible courier, weather, festival, holiday or address-related delays. Contact support when the delay is significant.

05 How many delivery attempts will be made?

Courier partners may normally make 2 to 3 delivery attempts. Keep your registered phone active and ensure someone is available at the delivery address.

Return and Replacement

Returns

01 What is the return window?

Eligible products may be returned or replaced within 7 days from the date of delivery, subject to the return conditions and product category.

02 Which situations may qualify for return or replacement?

Eligible reasons may include wrong product delivery, damaged or defective product, applicable size mismatch, or a product that materially differs from its description or images.

03 Which products are non-returnable?

Non-returnable categories include socks, stockings, dupattas, scarves, innerwear, hygiene-sensitive items and products specifically marked as non-returnable.

04 What condition must a returned product be in?

The product must remain unused and unworn, with original tags, labels, packaging and supplied accessories. It must also pass warehouse quality verification.

05 How do I submit a return request?

Open My Account → Orders, select the relevant order, choose the return or replacement option, upload required evidence and submit the request.

06 Is a parcel opening video required?

A complete parcel opening video is mandatory for damaged, defective or tampered package claims. The request should be raised within 24 hours of delivery.

Payment Reversal

Refunds

01 When is a return-based refund processed?

A return-based refund is processed after the returned product reaches the warehouse and successfully passes the required quality inspection.

02 How are prepaid order refunds issued?

Eligible prepaid order refunds are generally returned to the original payment method, such as UPI, card, wallet or net banking.

03 How are Cash on Delivery refunds issued?

Eligible Cash on Delivery refunds may be issued through bank transfer or store wallet credit according to the available option and customer preference.

04 How long does an approved refund take?

Refunds are generally processed within 5 to 7 working days after approval. Bank or payment gateway settlement time may cause a slight additional delay.

05 What should I do if my refund is missing?

Check your bank, UPI or wallet statement and contact your payment provider. When the issue remains unresolved, email Fedot Shop with your order ID, transaction reference and payment screenshot.

Customer Profile

Account and Support

01 Do I need an account to view my orders?

A customer account provides access to available order history, status information and account-related services. Order emails may also contain important purchase information.

02 How do I protect my account?

Use a strong password, keep your login credentials private and contact support immediately if you notice unauthorised activity.

03 What details should I provide when contacting support?

Include your order ID, registered phone number or email, transaction details where applicable and a clear description of the issue.

04 What are the customer support hours?

Customer support is available Monday to Friday from 9:00 AM to 6:00 PM.

Detailed Information