Return &
Replacement
This policy explains return eligibility, replacement conditions, warehouse quality checks, pickup procedures and applicable refund processes for purchases made through Fedot Shop.
Return & Replacement Policy
At FEDOT VENTURES PRIVATE LIMITED, we want you to enjoy a smooth and satisfying shopping experience.
If you are not entirely happy with your purchase, this policy explains how returns, replacements and related refunds work on the Fedot Shop website.
Eligibility for Returns
Eligible products may be returned or replaced within seven days from the date of delivery in the following cases.
Wrong Product
The delivered product is different from the product ordered.
Damaged or Defective
The product is received in a damaged or defective condition.
Size Mismatch
A size mismatch exists where selectable size options apply.
Description Mismatch
The received product materially differs from its description or images.
Requests submitted after the applicable seven-day period may be rejected.
Non-Returnable Products
For hygiene and safety reasons, the following products cannot be returned or replaced.
Return Conditions
Meet all return requirements
Be unused and unworn.
Contain all original tags and labels.
Be returned with original packaging.
Include supplied accessories, where applicable.
Pass warehouse quality verification.
Return requirements are not met
The product is used or washed.
The product is damaged after delivery.
Tags, labels or packaging are missing.
Submitted images or videos are unclear.
The request is raised after seven days.
How to Initiate a Return
A return or replacement request can be submitted through your Fedot Shop account.
Go to My Account
Sign in using your registered account details.
Open Orders
Choose the order containing the relevant product.
Request Return or Replace
Select the available return or replacement option.
Upload Images or Video
Damage-related requests require clear supporting evidence.
Submit for Review
Submit the request with accurate information.
Our support team will review the submitted request and provide an update through the available communication channel.
Return Pickup
After a return request is approved, the pickup process may begin.
Courier Assigned
A reverse pickup courier partner will be assigned where available.
Secure Packaging
The product must be properly and securely packed before pickup.
Pickup Attempted
The courier may attempt collection two to three times.
If reverse pickup is unavailable for your pin code, you may be asked to self-ship the product according to the instructions provided by the support team.
Replacement Policy
Replacement approval depends on product availability and successful quality verification.
Product Availability
The same product must be available in stock at the time of replacement.
Quality Check
The returned product must pass warehouse quality verification.
Replacement Processed
An approved replacement will be processed according to availability.
If the exact product is unavailable, store credit or a refund may be offered.
Refund Policy
A return-based refund will be processed only after the returned product reaches the warehouse and passes quality inspection.
The returned item reaches the designated warehouse.
The product is checked against return conditions.
The eligible refund amount is approved for processing.
The payment instruction is sent to the relevant provider.
Original Payment Method
Eligible prepaid refunds will be returned to the original payment method.
Bank Transfer or Wallet
Eligible COD refunds will be processed through bank transfer or wallet credit.
Bank or payment gateway processing time may cause a slight additional delay after the refund is initiated.
Order Cancellation
Cancellation Allowed
An order may be cancelled before it has been shipped.
Cancellation Not Available
Once the order is shipped, cancellation is not possible.
Fake orders or repeated refusal of valid COD deliveries may result in restriction of future COD orders.
Damaged or Defective Products
Follow the steps below if a delivered product or parcel is damaged, defective or visibly tampered with.
Record Full Video
Record a complete parcel opening video from the sealed state.
Preserve Packaging
Keep the outer package, labels, invoice, tags and accessories.
Raise Request
Submit the return request within 24 hours of delivery.
A complete and clear opening video is mandatory for damaged, defective or tampered parcel claims.
Exchange Policy
We currently offer replacement, not direct size exchange. You may return the eligible product and place a new order for the correct size, subject to availability.
Browse Products ↗Contact Us
For return, replacement or quality verification questions, contact the official Fedot Shop support team.
FEDOT VENTURES PRIVATE LIMITED
Include your order ID, registered phone number, return reason and supporting evidence when contacting support.
Open Support Portal ↗9:00 AM to 6:00 PM