Refund &
Cancellation
This policy explains order cancellation, refund eligibility, quality verification, failed payments and refund processing for purchases made through fedotshop.in.
Refund & Cancellation Policy
At FEDOT VENTURES PRIVATE LIMITED, customer satisfaction is our top priority.
This Refund & Cancellation Policy explains how refunds, cancellations and related processes work when you shop with us on https://fedotshop.in.
Order Cancellation Policy
Customer-Initiated Cancellation
- Orders can be cancelled only before they are shipped.
- Once dispatched, an order cannot be cancelled.
- A successful cancellation will be confirmed through email or SMS.
Cancellation by the Company
FEDOT VENTURES PRIVATE LIMITED may cancel an order in the following situations:
If an order is cancelled from our side, a full refund will be issued.
Refund Policy
Refunds may be issued for:
Approved returns after quality verification.
Cancelled prepaid orders.
Failed or duplicate payments.
Orders cancelled by the Company.
Refunds will not be provided for:
Used or damaged products returned by the customer.
Return requests raised after the eligible period.
Products classified as non-returnable.
Refund Modes
Refunds are processed according to the payment method used at checkout.
Original Payment Method
The approved amount will be refunded to the original payment method, including UPI, card, wallet or other online payment method.
Bank Transfer or Wallet Credit
An approved Cash on Delivery refund will be issued through bank transfer or store wallet credit, according to the available option and customer preference.
Refund Processing Time
Refunds typically take 5 to 7 working days after approval.
Bank or payment gateway processing may extend the settlement time slightly.
A notification will be sent once the refund has been initiated.
Return-Based Refund Conditions
A refund relating to a returned product will be processed only after the following conditions are completed.
Product Received
The returned product reaches our warehouse.
Quality Check
The product is inspected by the quality control team.
Refund Decision
The refund is approved or rejected based on verification.
- The product is used, washed, altered or damaged.
- Original tags, packaging or accessories are missing.
- Submitted images or videos are incorrect or unclear.
- The product belongs to a non-returnable category.
Quality Check Failed
If the returned product fails quality verification, it will be returned to the customer.
Failed or Duplicate Payments
If an amount is deducted but the related order is not confirmed, the banking system will generally reverse the transaction automatically.
Late or Missing Refunds
Complete the following checks if an initiated refund has not yet appeared in your account.
Check Statement
Review your bank, UPI or wallet statement for the refund entry.
Contact Your Bank
Ask your bank or payment provider about the pending settlement.
Contact Fedot Shop
Submit the required order and transaction details to our support team.
Once complete information is received, our support team will assist you with the refund status.
Contact Us
For refund, cancellation or payment-related questions, contact the official Fedot Shop support team.
FEDOT VENTURES PRIVATE LIMITED
Include your order ID, transaction reference and complete explanation when contacting support.
Open Support Portal ↗9:00 AM to 6:00 PM